By John J. Hampton
The basic reference of sensible administration information has been thoroughly up-to-date. released by way of the yank administration organization, this accomplished consultant supplies businesspeople in each box the data they should clear up complicated company difficulties, offering insights from over two hundred specialists of their fields. comprises virtually two hundred chapters and sixteen significant topic components.
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Schwab & Associates Herschel V. Sellers, Director of Corporate Benefits, Monsanto Company Donald E. Sexton, Professor of Business and Co-Director, Center for International Business Education, Graduate School of Business, Columbia University Steve Shoaf, FHP, Inc. Kenneth D. Sibley, Bell, Seltzer, Park & Gibson Francoise L. Simon, Graduate School of Business, Columbia University Jack L. Simonetti, Professor of Management, The University of Toledo Ronald R. Sims, Associate Professor, School of Business Administration, The College of William and Mary Ashley James Sinclair, President, Krell Capital Corporation Kathleen D.
They are increasingly unable to handle the "new" realities: globalization, electronic highways that transfer information instantly around the world, an educated work force, and rapid shifts in technology, markets, and customer needs. Again, American practitioners are blazing new trails in management practice. The hierarchy is being replaced with the network. Authority is being replaced with empowerment. Conglomerates are being replaced with small customer/product-focused units. Standardized "every-one-gets-the-same" compensation systems are being replaced with customized Page 1-6 pay-for-performance incentives.
Vecchiotti, Section Editor 15-1 Introduction 15-3 Success in the Service Industries 15-5 Organizing for Efficient Service 15-16 Relationship Selling in the Service Industries 15-22 The Challenge of New Service Introduction 15-27 Establishing the Selling Prices for Services 15-33 The Impact of Telecommunications on the Service Industries 15-38 The Changing Nature of Professional Services 15-41 Section 16 Public-Sector and Nonprofit Management Herrington J. Bryce, Section Editor 16-1 Introduction 16-3 Competencies of Effective Public-Sector Management 16-5 The Leadership Function in the Public Sector 16-9 The Power of Government Agencies 16-14 Evaluating Public Programs 16-18 Decision Making in the Public Sector 16-22 Ten Principles to Guide the Nonprofit 16-25 The Management of Nonprofit Organizations 16-27 Information Technology and the Nonprofit Manager 16-31 Public and Nonprofit Marketing 16-36 Auditing Nonprofits 16-42 Index I-1 About the Editor E-1 About American Management Association A-1 Page xv FOREWORD When the last edition of the AMA Management Handbook was published in 1983, American quality was a joke, there was still a Soviet Union, China was screwed down tightly, downsizing wasn't institutionalized, business survived without PCs and faxes.
AMA Management Handbook (Ama Management Handbook) by John J. Hampton